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In English

We would like to refer all English-speaking visitors to our award winning customer service. You can contact customer service by telephone 054-540 71 00 or by e-mail at kundservice.energi@karlstad.se

You can also ask a question on Karlstad’s Municipality Facebook page. Questions sent to Facebook are normally answered within one working day.

Our telefax number is 054-85 38 41.

Visitors address

You are of course welcome to visit us at the heating plant at Heden. The address is Hedvägen 20, 654 60, Karlstad.

If you are not satisfied with the response you get from Karlstad Energi, you can contact the Board for Consumer Complaints (Allmänna Reklamationsnämnden). ARN is an authority which impartially and free of charge examines consumer disputes. Notification can be made by an individual consumer who has a dispute with a trader in relation to the purchase of a commodity or service.

For additional information go to arn.se